On-Demand Training FAQ
Welcome to WHA International’s on-demand learning management system (LMS). Common questions and instructions are listed below.
Course Prerequisites
WHA courses are currently fully self-contained with no prerequisites. For example, a level 3 or 4 course already includes all lower levels. You do not need to purchase lower levels separately.
Contact on-demand support if you would like to upgrade your course level at a discounted rate.
Sign Up for an On-Demand Course
You can explore WHA training offerings on our course catalog. Filter by “Course Format” or look for the “On-Demand” tag to see which courses are available through our self-service learning management system.
Navigate through to the course page, and find the “Add to Cart” button. This will redirect you to the shopping cart page. Select “Proceed to Checkout” and enter your personal information and payment details to complete your registration.
Access Your Account
Following a successful purchase, you will receive an email with your new username and password (you may also use your sign-up email as your username). Follow the link to log in.
Alternatively, you can always click the “My Account” button in the top right of our website to log in and visit your User Dashboard.
Access Your On-Demand Courses
Following a successful purchase, you will receive an email with a link to access your course(s). Alternatively, you may visit the My Courses page in your User Dashboard at any time.
Click the desired course to open it in a new window.
What is Moodle?
“Moodle” is the name of the system that delivers WHA’s training content. You do not need a separate username or password for Moodle, as it shares a single sign-on with our website. Although you can log in to our Moodle platform directly, we encourage you to use our website’s primary User Account system.
Course Access Limits
By default, course access is limited to 30 days from purchase. Contact on-demand support with questions or to request an extension.
Course Completion and Certificates
Personalized certificates (digital PDFs) are available upon the successful completion of all on-demand courses. Visit the My Courses page in your User Dashboard to access the course and scroll down to the Course Certificate section. Note that the course activity must be marked complete before you can access your certificate. Contact on-demand support with any questions about certificates.
Recertification
We recommend that Level 1 participants retake courses annually as a refresher for basic hazards awareness. Level 2 and above may be retaken every 5 years. Contact us for more information and discounts for recertification.
Register a Team (Multi-User Group)
Browse the course catalog, and add course(s) to your cart as usual. From your cart, you can click the (+) and (-) buttons to adjust the quantity of each course. Note that a 10% discount is automatically applied to multi-user purchases.
Proceed to the checkout page, where you will find a new field to enter a Group Name for your bulk purchases (e.g., “Oxygen Cleaning Team Training 2026”).
After completing your purchase, you will receive an email with a link to enroll your users. Alternatively, you can visit the Manage Teams page in your user dashboard at any time. From here, select your group name, then follow the prompts to enroll your team members using their names and email addresses. You also have buttons to easily add new training products or users to existing groups.
Note that when you purchase multiple instances of a course, you will become a “training manager” and will not be enrolled in your groups by default. If you want to use a group seat for yourself, simply visit the Manage Teams page and enter your own information.
After enrolling your students, they will receive an email with instructions to access their accounts and course materials, as usual.
To view your students’ progress, visit the Manage Teams page and select your group. Scroll down to click “View Progress” next to each user in the group.
Can’t Log In?
By default, your username is typically firstname.lastname. You may also log in using the email address on file.
A random password is emailed to you when you first purchase a training product. If you cannot locate your password, click “Forgot Password?” on the User Dashboard. Follow the instructions to email a password reset to your email on file.
If you still have trouble locating your username or logging in, please contact on-demand support.
Edit Your Personal Information
Visit the Edit Profile page in the User Dashboard at any time. Here you can edit your personal details, email, and password.
Still need help?
For additional help from a WHA staff member, see on-demand support.